State Farm® Insurance Agent Debra Hensley

"On February 25th, my car was in an accident that damaged the front end and caused a new scratch and dent on the rear driver’s side. At Don Jacobs, a State Farm-approved shop, the estimator confirmed it was accident-related. After that, Don Jacobs refused to fix the car, and I had to tow it elsewhere, seemingly due to friction between State Farm and Don Jacobs after that estimate. Despite a revised police report and body cam evidence, State Farm refused to cover the rear damage. I’ve been insured since I was 16, and at 60, I’ve never filed a claim or a complaint—until now. They insisted I file a second claim, wasting my one-time forgiveness. I had to correct them that forgiveness follows the driver, not the car. This has caused immense stress. I just want the full coverage I’ve paid for, which they’ve refused."

"I wish I could give them 10 stars! I have been a client of Debra's for at least 40 years and the service i receive from them is beyond superb! You are not just a client, you are a part of their family. When you call the office you will speak to someone and your questions will be answered and taken care of right away. If you are looking for an excellent insurance agent, I cannot recommend Debra enough."

"Mark really helped me out, and was very prompt and courteous!"

"Mark has been incredibly helpful! I recently moved from another state, and Mark made the transition incredibly easy. Every time I’ve called he has our information ready and remembers exactly where we left off. He has been very thorough and always keeps us informed of every step while working through home and auto insurance."

"This team is so kind and efficient in getting you what you need. I’d recommend them to anyone! Mauro was fantastic in answering all my questions and getting me insured."

"Emily was very helpful with switching vehicles on our insurance policy. The process was quick and we had our new insurance cards not long after I called."

"I have been with State Farm since I was 15 and on a beginner permit on the farm I grew up on. Of course it wasn’t with Debra Hensley I was no where near Lex when I grew up. Thru all those years I have NO Complaints with any of the staff NOR State Farm. All the Ladies that work there are Very Professional and have ALWAYS called me back when I called in for them with questions. I wish State Farm would insure the farm I currently live on with Debra Hensley. This recognition is for the Ladies, guys."

"Mauro, with Debra Hensley, provided excellent service in assessing our revised insurance needs and seeing the process through to the finished policies. Highly recommend."

"Highly recommended! Mark was great!"

"Mark was great! Really helpful while helping me transfer my policies. Highly recommended!"

"Debra Hensley's State Farm insurance agency is great with customer service! I have been a customer for years, and her office is always responsive."

"If I could give a 25 star I really, really would but unfortunately it doesn't go that high so here it is to the whole world out there this is the greatest and most wonderful insurance company. ever to exist and I advise every one to go to state farm and get you some insurance if you don't have none the owner Mrs. Debra Hensley is the sweetest and the nicest person you could ever meet we love our state farm insurance co. We love you Mrs. Debra Hensley. Sincerely yours. Kelvin Jackson."

"Our family has many vehicles and there is always some kind of shenanigans happening in which we need help. When it comes to having the ability to call, text or email your insurance company and receive immediate support, there is no one I have found better than Debra Hensley’s team. Morgan you are the best! Thank you for always being so patient with all my questions, concerns and providing conclusion the same day! Adding in a shout out to Emily! I called with a question and she provided an immediate answer that ended up saving me $20 a month. Thanks to my favorite Stare Farm family for continuous exceptional service!"

"Su atención al cliente es excelente"

"Five-star service from Agent Mauro Avalos at State Farm! Earlier today, on a phone call, we went over a life insurance policy I hold on my daughter, that I've had since 1999. He made reviewing my long-term life policy easy and straightforward. Having this policy, along with those on my automobiles, gives me a multi policy discount that can't be beat. State Farm has been my ins choice since my college days in 1978. After almost 50 years, the service I have received from them, from Texas to WV to KY to OH, remains top-notch. I would highly recommend State Farm to anyone looking for their first or next insurance company for all of their insurance needs: cars, home, or life! Truly a "Good Neighbor" company that rewards loyalty with excellence."

"Mark was amazing!! Professional and personable"

"Such a helpful team! They were able to get me a great rate a d are always available to answer and questions I may have. So happy I switched. Keep up the good work!"

"Emily was very helpful and got me all fixed up in a very timely manner! would highly recommend"

"I have had such a great experience working with Mark, he has been so helpful and has walked me through each step. I highly recommend working with him!"

"Marilee was a pleasant voice on the end of the phone. I was pleased with how quickly she was able to assist with my needs of obtaining a current term declarations page. Great work, Marilee!"

"Emily always takes care of us and we love it here! 😊"

"Emily in the office has been extremely helpful!!! Very professional and always answers any questions I may have. She directly answers the phone without having to wait on hold or go through an automated system."

"Efficient, friendly, knowledgeable about state requirements. A very easy process to get my insurance transferred."

"I’ve always had excellent customer service at Debra Hensley’s office. They make handling insurance needs simple and very convenient. The team is always professional, responsive, and easy to work with. I’ve interacted with Emily Cederlund several times and the experience has been extremely positive. It’s clear they prioritize great service and making things easy for their clients. Thank you for the consistently top-notch customer care!"

"I have always had great customer service at Debra Hensley’s office. They have made handling insurance needs so convenient. I have worked with Emily Cederlund the past couple of times that I’ve needed assistance, and she was able to address all my needs quickly and through email. So very convenient. Thank you for your top-notch customer service!"