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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nuria Sheehan

Nuria Sheehan

September 10, 2024

5  out of  5
rating by Nuria Sheehan
"We moved to Lexington recently and are glad we choose Debra's office. We walked in and Mark was able to get us set up quickly and was incredibly helpful in explaining all of our options!"
We responded:
"Great to hear, Nuria! I’m glad Mark was able to assist you with the process and explain all your options. Thank you for this review and give us a call if you have any further questions!—Debra"
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Marisa Morales

September 4, 2024

5  out of  5
rating by Marisa Morales
"Everyone is always so nice and helpful anytime I call! No matter how many times I call them in a day with questions they are always going above and beyond for me! Debra Hensley and her team are simply the best!"
We responded:
"Marisa, this means the world to us! It is always a pleasure to chat with you. Please do not hesitate to contact me and the team. Thank you so much!-Debra"
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Gary Arington

August 30, 2024

5  out of  5
rating by Gary Arington
"Amazing customer service!! Scott helped us and gave us a quote on our home and auto insurance. Very knowledgeable and professional! Answered all our questions!"
We responded:
"Gary, thanks for writing. I am so fortuante to have Team Members like Scott. They take their work very seriously and aim to give their best. Again,. thank you! Debra"
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Lisa West

August 26, 2024

5  out of  5
rating by Lisa West
"Recently my daughter had an accident and totaled her vehicle …Everyone within State Farm was so helpful and concerned about her well-being … They were great to work with …They helped ease the stress during a horrible situation….The claim was processed and finalized within the week…."
We responded:
"Lisa, Thank you for writing this review. I am so glad my staff (Audrey) and our claims partners with State Farm help to easy this stressful situation. We are here when you need us. Thank you, Debra."
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Stacey VanWagner

August 26, 2024

5  out of  5
rating by Stacey VanWagner
"I have been a State Farm customer since I started driving over 28 years ago. I recently moved to Lexington and needed to do an out of state transfer for my car and renters insurance. I met with Mark and his attention to detail was second to none! He was friendly and helpful, even providing delightful dining recommendations and other local tidbits to assist with my move and settling in. Following our visit, Debra called to welcome me to the area and thank me for my business. These interactions are spot-on why I have always chosen to stay with State Farm. They are, indeed, good neighbors and Mark and Debra certainly made me feel at home."
We responded:
"Stacey, thank you for taking the time to write this wonderful review. I hope your transition is smooth and that you enjoy your new community. Lexington is very special. Speaking of special, Mark sure is. He really enjoyed meeting you. Stay cool. It is going to get REALLY hot today and tomorrow. Thank you for picking my office. Debra"
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Robert Dabrowski

August 23, 2024

5  out of  5
rating by Robert Dabrowski
"We needed renters insurance for our daughter and Marilee had everything completed within a couple of hours. Her customer service was exceptional."
We responded:
"Robert, thank you for the review! I am proud of my Team and Marilee is a "keeper," :) She strives to give her best every minute she is here. I hope your daughter has a smooth transition. Again, thank you! Debra"
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KATHY KOEPP

August 16, 2024

5  out of  5
rating by KATHY KOEPP
"We have State Farm insurance in Ohio but our child needed renters insurance in KY and our Ohio agent couldn’t write an out of state policy. I’m so glad I called this office. Marilee had everything done for us in less than 24 hours! We called the office at 4:59 pm and the declaration was in my in box before 1 pm the next day! We couldn’t be happier with the excellent customer service we received from her. I highly recommend Marilee. She’s an exceptional agent."
We responded:
"Kathy, thank you so much for your five-star review! We’re thrilled to hear that Marilee provided exceptional customer service and had everything completed for your daughter’s renters insurance within a couple of hours. We’re glad she could make the process so quick and simple for you. Your satisfaction is our priority, and we’re here to help with anything you need. Thanks again for choosing us! -Debra"
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L Larkin

August 13, 2024

5  out of  5
rating by L Larkin
"Debra Hensley has long been a leader in our community so when looking for new quotes for home/car insurance, I knew her office was who I should contact. Scott Papineau was extremely helpful in his recommendations and supplying competitive quotes. His followup and attention to detail was incomparable. I highly recommend for any of your insurance needs."
We responded:
"Thank you so much for this review. I am humbled by your comments and grateful to be your agent. WE will always work hard to earn your business. Debra"
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Jennifer Allen

August 13, 2024

5  out of  5
rating by Jennifer Allen
"Rachael was fantastic! She got back to me quickly and answered my questions about my kids renter's insurance for college. She made the process super easy and seamless! I highly recommend this team at State Farm!"
We responded:
"Jennifer, it's stressful moving your kid to college. There seems to be a million tasks and not enough time. I am so happy that Rachael made the process easy and seamless. We appreciate your business. Debra"
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Linda Schmit

August 9, 2024

5  out of  5
rating by Linda Schmit
"Julia Beard at State Farm in Lexington, KY is always so responsive and helpful with all our insurance needs. I HIGHLY recommend them! Very professional, thorough and responsive! Everything was seemless when changing policies. Thank you!"
We responded:
"Linda, thanks for the kind words. I’m happy you see the value my Team brings to our wonderful customers. Julia takes so much pride in her work and I am fortunate to work with her everyday. Again, thank you! Debra "
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Joy Wigginton

August 8, 2024

5  out of  5
rating by Joy Wigginton
"Super friendly and helpful. Made the process easy."
We responded:
"Joy: Thank you for your feedback! We're glad to hear that our team was super friendly and helpful, making the process simple for you. We appreciate you! -Debra"
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David Linton

August 6, 2024

5  out of  5
rating by David Linton
"Everyone in Deborah's office was very professional and very helpful to me anytime I needed anything insurance related wonderful people who I cannot say enough good things about."
We responded:
"David: Thank you for your wonderful feedback! We're thrilled to hear that everyone in our office was professional and helpful with your insurance needs. Your kind words mean a lot to us. If you ever need anything else, please don't hesitate to reach out. We're here to help! -Debra"
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Nathan Miller

August 2, 2024

5  out of  5
rating by Nathan Miller
"Mark helped me switch insurances, explained the whole process and kept in constant communication with updates the entire time. He was fantastic and I will definitely refer any friends to him, especially with the amount of savings he was able to get me."
We responded:
"Thank you for taking the time to write! Mark is an outstanding Team member. He is disciplined, professional, and totally committed to our customers to provide the best service and advice possible. Thank you for your business. Have a nice summer! Debra"
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Sharon Bird

August 2, 2024

5  out of  5
rating by Sharon Bird
"We have been with Debra's office for several years, and I cannot speak highly enough of her and her team.  Beyond providing excellent insurance services, this small business is unwavering in its commitment to making a positive and lasting impact in our community.  Because of this, I consider myself to be a lifetime customer. I recently had the pleasure of working with Mark to set up our homeowner’s policy, and I cannot speak highly enough of the experience. From start to finish, Mark's professionalism, expertise, and dedication to helping us find the best coverage were evident. Mark took the time to understand our needs and provide clear, detailed explanations of our options. He was incredibly patient, answering all our questions and ensuring we felt confident in our choices. He went above and beyond to help us select the right coverage for our new home. If you need assistance with your homeowner’s policy, I highly recommend contacting Mark. His exceptional service and dedication to his clients are truly unparalleled."
We responded:
"Christy, as I read your review--for the 3rd time--- I feel incredibly humbled. As you know, we build relationships with our customers. You are not a number but someone I have had the honor to represent, to get to know, and to step back and watch as you helped our students while serving on the Fayette County School Board. Thank you for taking the time to write this incredible review. Gratefully yours, Debra"
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Cris Maloney

August 2, 2024

5  out of  5
rating by Cris Maloney
"When you're kid is taking an apartment a thousand miles away from home and needs renters insurance, it was great reaching out and finding Julia at the local State Farm office. I'm pretty sure the whole process took less than a half a day."
We responded:
"Cris, thank you for writing. I hope your kid enjoys Lexington. It was not too long ago when I was in a similar situation with my daughter. It is comforting to know you can count on someone to help. Julia is a KEEPER! I am so proud of her. She comes to work every day to give her best to our customers. Thank you! Debra"
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alison Jones

July 24, 2024

5  out of  5
rating by alison Jones
"Mark was super nice and helpful!"
We responded:
"Alison: Glad to hear Mark was nice and helpful, Alison! Thank you for leaving us this review. We really appreciate it!—Debra"
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Julie

July 3, 2024

5  out of  5
rating by Julie
"Mark has been amazing from start to finish of my transfer from Kentucky Farm Bureau back to State Farm (I left only because I thought I would need a local office/agent as a homeowner when I moved from my apartment in Lexington to the house I bought in Danville). Mark made the transfer quick and easy, and found extra ways to save me money which of course I appreciate. He delivered superior service, was professional and friendly, and it felt like he genuinely cared about me and my needs, he was everything you want and need from your insurance agent. Another great employee Debra!"
We responded:
"Julie, thank you! Congratulations on your home. Mark is such an outstanding Team Member. He truly cares for our customers and I am glad you had that experience. Thank you for your business. Have a safe, relaxing, and fun 4th of July. ~Debra"
Profile photo of Douglas Wedding (CyberSmarty)

Douglas Wedding (CyberSmarty)

June 30, 2024

5  out of  5
rating by Douglas Wedding (CyberSmarty)
"I’m not always the easiest person to work with when it comes to things like insurance and with that said Debra Hensley and her crew at State Farm have always gone the extra mile to help keep me satisfied."
We responded:
"Doug, thanks for the kind words. We appreciate your business and will always work hard to earn your trust and business. I hope you enjoy the rest of this hot weekend. Again, thank you. Debra"
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Shana Bradley

June 28, 2024

5  out of  5
rating by Shana Bradley
"Wonderful staff! They are very kind and helpful! Absolutely can not beat them in every aspect!"
We responded:
"Shana, thank you for the review. I will share your kind comments to my staff. Many thanks. Debra"
Profile photo of Shanna Bradley

Shanna Bradley

June 27, 2024

5  out of  5
rating by Shanna Bradley
"Wonderful to work with. All staff members are super kind and you can't beat their prices!"
We responded:
"Shanna, thanks for your comments. I have a sign in my yard that says: “If you can be anything, be kind.” We will always give you our best. Again, thank you! Debra "
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Lisa Williams

June 15, 2024

5  out of  5
rating by Lisa Williams
"This insurance office has always been prompt when I have had questions! I had a freak event where hail caused very costly damage to our farm building rooftops and the company I had for many years would not renew us. This office took us on and we appreciated it so much. Recommend them highly!"
We responded:
"Lisa, thank you for sharing your experience! We're glad to hear that our office has been prompt in addressing your questions. We're especially pleased that we could assist you after the hail damage to your farm buildings when your previous insurer wouldn't renew your plan. Your high recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks again! -Debra"
Profile photo of Davis Nai

Davis Nai

June 10, 2024

5  out of  5
rating by Davis Nai
"Had some good experience with Mark Wright and even referred my friend. He was friendly and explained everything I needed to know."
We responded:
"Thank you for your kind feedback! We're thrilled to hear that you had a good experience with Mark Wright and that he was able to provide friendly and clear explanations. Your referral means a lot to us. If you or your friend need any further assistance, please don't hesitate to reach out. Thanks again! -Debra "
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Tristan

June 7, 2024

5  out of  5
rating by Tristan
"Mark Wright helps me out a lot with quotes on insurance on different cars and is overall a great person for your insurance"
We responded:
"Tristan, thank you for your kind remarks about Mark. I agree with you! Mark is an outstanding Team Member, and he prides himself in doing a great job for our customers. I hope you are enjoying this beautiful weather we've had in the last few days. But brace yourself for some warmer days on the horizon. Again, many thanks! Debra"
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Sean Gladding

May 6, 2024

5  out of  5
rating by Sean Gladding
"I worked with Mark Wright to get quotes on an auto and homeowners insurance bundle. He was a delight to work with, very responsive to enquiries, and we had it all sorted out in less than a week. Our auto premiums came down by 65% (and with slightly better coverage) so we are delighted with those savings. Highly recommend Debra Hensley's agency, and Mark in particular."
We responded:
"Sean: Thank you, Sean, for sharing your experience with Mark! Responsiveness and effectiveness are qualities we upload highly at our office. Your recommendation is greatly appreciated. Don’t hesitate to give us a call! -Debra"
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Ann Garrity

May 3, 2024

5  out of  5
rating by Ann Garrity
"Been Debra’s customer for a long time. Staff is knowledgeable and takes the time to explain things to my satisfaction."
We responded:
"Ann, we truly appreciate the opportunity to handle your insurance and to serve you. Thank you for choosing my agency and being with us all these years. Where has the time gone? Have a wonderful spring and summer. - Debra"