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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Puttoff

August 14, 2026

5  out of  5
rating by Sarah Puttoff
"I have been a client of Debra Hensley’s office for several years. I cannot give enough praise for the service I have received. All the staff is kind, knowledgeable and professional no matter how silly the question. Emily is amazing!"
We responded:
"Thank you, Sarah. Believe me, no question is silly. This is a complicated business. Never hesitate to call. Thank you for your kind words. We will always give you our best. Thanks for being one of my valued long term customers. Debra"
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Monica McDermott

August 13, 2026

5  out of  5
rating by Monica McDermott
"Emily Cederlund has been a great help during my switch of auto carriers. I appreciate her time and patience during my process. She answers my emails, text or phone call with no hesitation. Thank you!!!"
We responded:
"Thank you, Monica! We’re so glad Mauro was able to assist you during your switch and make the process smooth and thoughtful. We appreciate your support! -Debra"
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Peggy Wheeler

August 7, 2026

5  out of  5
rating by Peggy Wheeler
"Emily was so polite, cheerful and helpful. I asked for a policy to be emailed to me and I received it right away! This type of customer service is why I remain after many years with Debra Hensley State Farm."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lexington to know you had such a great experience with us. "
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Michele Cook

August 7, 2026

5  out of  5
rating by Michele Cook
"What an awesome team this State Farm office has. Mark and Marilee were knowledgeable, friendly and invited us to swing by anytime as they love their UKY students."
We responded:
"Michele, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lexington. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Debra Hensley and Team "
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Charlotte Kirk

August 6, 2026

5  out of  5
rating by Charlotte Kirk
"Marilee is always so knowledgeable and friendly! She is prompt to follow up with StorAll Insurance declaration page updates and goes above and beyond to help us! It’s always great when businesses work well with each other, as well as their own customers. I use State Farm for my own insurance needs, I’ve been a customer for decades. They are always willing to help you with things, even if it’s slightly outside of their scope. Highly recommend Statefarm!"
We responded:
"Hi Charlotte, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Lexington.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Debra Hensley "
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Jordan Ryan

August 6, 2026

5  out of  5
rating by Jordan Ryan
"Best insurance buying experience I've ever had by a longshot. Strongly recommend. Mauro was very knowledgeable and explained all the ins and outs of my policy. Very friendly and personable, yet professional and to the point. Top notch guy. Best rates I've ever gotten as well. Go here and let them fix ya up!"
We responded:
"Jordan, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Debra Hensley and Team "
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Lisa Williams

August 6, 2026

5  out of  5
rating by Lisa Williams
"This insurance office has always been prompt when I have had questions! We had a freak event where hail caused very costly damage to our farm building rooftops and the company I had for many years would not renew us. This office took us on and we appreciated it so much. Recommend them highly! I wrote this review probably a year ago but just realized I didn't post it! Recently we had to add a property and Mark Wright helped us this time. He was great!"
We responded:
"Lisa, thank you for sharing your experience! We're glad to hear that our office has been prompt in addressing your questions. We're especially pleased that we could assist you after the hail damage to your farm buildings when your previous insurer wouldn't renew your plan. Your high recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks again! -Debra"
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Hunt Taylor

August 6, 2026

5  out of  5
rating by Hunt Taylor
"Emily supplied very quickly my updated insurance cards for my new vehicle purchase. Great service!!"
We responded:
"Hunt, thank you for the amazing review! Our Lexington insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Debra Hensley, your State Farm Agent "
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bw

August 5, 2026

5  out of  5
rating by bw
"Emily Sedurland and the rest of the ladies at Debra's agency are simply the best! Very responsive, professional, and knowledgeable."
We responded:
"bw, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lexington. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Debra Hensley and Team "
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Mary Brainard

August 4, 2026

5  out of  5
rating by Mary Brainard
"Debra Hensley and her staff do an amazing job! They seem to always have answers to my questions and process my paperwork quickly and easily! Special thanks to Emily today!"
We responded:
"Thank you, Mary! We're so glad to hear that the team has been able to make things simple and efficient for you. We truly appreciate your support! -Debra"
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Michael Van de Putte

August 3, 2026

5  out of  5
rating by Michael Van de Putte
"I dealt with Emily at this office. From day 1 I have not experienced anything but helpfulness and efficiency.
I took out a renter’s insurance policy for my son while he was at school and the rate was more than reasonable, the response to any questions always quick. If you’re looking for a decent Policy in the Lexington area I highly recommend"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Samantha Green

July 31, 2026

5  out of  5
rating by Samantha Green
"Audrey is amazing! She is quick to respond and works hard to ensure that I have the best rates! She is very knowledgeable and kind. Thank you Audrey for always helping me and answering all my questions!!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Patrick Raftery

July 31, 2026

5  out of  5
rating by Patrick Raftery
"Mauro is the only call you need to make for insurance in Lexington, KY! Professional, smart, responsive, and focused on the client. Call him or anyone on the team at Debra Hensley - State Farm. You'll be glad you did."
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Stuart Duvall

July 31, 2026

5  out of  5
rating by Stuart Duvall
"After my auto accident Audrey, an agent at Debra Hensley's office, contacted me and helped me through every step of the claims process. During a stressful time, she was incredibly kind, caring and knowledgeable about what to expect and how best to handle things. I can’t recommend or thank her enough!"
We responded:
"Thank you so much for the 5 stars, Stuart! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Angela Fife

July 30, 2026

5  out of  5
rating by Angela Fife
"I am thankful for State Farm being my trusted agent and providing consistent service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ian Danis

July 29, 2026

5  out of  5
rating by Ian Danis
"Mark was so quick and knowledgeable setting up homeowners insurance. Made the process extremely simple to make the switch."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Lexington. "
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Elsie Winfield

July 28, 2026

5  out of  5
rating by Elsie Winfield
"Mark was very helpful and responsive."
We responded:
"Elsie, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Lexington insurance team! - Your State Farm Agent, Debra Hensley "
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Gina Thomas

July 27, 2026

5  out of  5
rating by Gina Thomas
"I just recently obtained a renters insurance policy for my daughter who is a UK student. Mauro provided a quote quickly, offered an affordable rate, and answered all of our questions. Would definitely recommend."
We responded:
"Thank you so much for the 5-star rating, Gina! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Debra Hensley "
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ali ziada

July 27, 2026

5  out of  5
rating by ali ziada
"Mark is so incredibly helpful. Asked him multiple questions and he managed to address all my concerns promptly. Could not be happier with the service I got"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Dawn Stump

July 24, 2026

5  out of  5
rating by Dawn Stump
"Wonderful customer service!"
We responded:
"Hi Dawn, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Lexington.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Debra Hensley "
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Alexus H

July 24, 2026

5  out of  5
rating by Alexus H
"Always pleasant to talk to on the phone, and they are honest and helped us save money when we switched"
We responded:
"Wow, thank you for the 5-star review, Alexus! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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John McLimore

July 22, 2026

5  out of  5
rating by John McLimore
"Mark was fantastic during my service call"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Lexington insurance team. "
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Devin Brewer

July 22, 2026

5  out of  5
rating by Devin Brewer
"Mauro was extremely helpful while I was shopping insurance. He made me feel like I was more than just a customer and went the extra mile to find me the best option possible before my deadline. Great guy 10/10 would recommend to a friend."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Cathie Velotta

July 22, 2026

5  out of  5
rating by Cathie Velotta
"Emily was very helpful in getting the new car covered and review options for vehicles that are rarely used."
We responded:
"Wow, thank you for the 5-star review, Cathie! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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C B

July 22, 2026

5  out of  5
rating by C B
"I can’t say enough good things about Mark! He is always available and ready when I call him with problems!"
We responded:
"C, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "